Why Do "Create Event" Outages Show "0" Customers on Trouble Info and "1" on WorkAgenda (Doc ID 1625585.1)

Last updated on MAY 04, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.10.0 and later
Oracle Utilities Network Management System - Version 1.10.0 and later
Information in this document applies to any platform.

Goal

By creating events via Web Workspace's "Create Event" tool, if an event is being created at a Supply Point, the customer count shows '0' on Trouble Info tool while the '# Cust' shows '1' on Web Workspace Work Agenda.

Why would Work Agenda and Trouble Info display a different number of customers out?

Solution

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