Editing Data On Non CIS Payment (Doc ID 1626831.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.

Editing Data On Non CIS Payment

Step to replicate:

1.Select NON-CIS Account
2. Find a Payment
3. NON-CIS details are ‘modifiable’ (non greyed out)
4. Change NON-CIS details
5. Save
6. The changes are not saved (i.e. fields revert back to what they were before changes were made)
7. Go to Payment Event
8. Change NON-CIS details
9. Save
10. Changes are saved

Modifying the Payment Event appears to be the only way to modify the Payment.

The Payment either needs to have these fields greyed out (if the intent is for users to not be allowed to modify these fields) or it needs to be fixed so that it saves with the intended changes (if the intent is for users to be allowed to modify these fields).

Cause

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