Sales Transactions Are Not Captured in Back Office When No Sales Associate Is Assigned to the Transaction (Doc ID 1626852.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Back Office - Version 12.0.1 and later
Oracle Retail Point-of-Service - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms

When no Sales Associate is tied to a transaction, that transaction is not captured in Back Office 12.0, and the transaction number cannot be retrieved.  In addition, the following error occurs in the server log file:



Steps to Reproduce:

1. Log in to Point of Service (POS) and navigate to:  F4 Administration -> F4 Security -> F4 Parameters -> Daily Operation -> Enter.
2. Set the "Default to Cashier" parameter to "NO".
3. Go to POS and select one item -> Tender -> Cash.
4. See that the sale transaction was created.
5. Go to F2 Return -> With Receipt -> Insert Barcode to retrieve the transaction.
6. Note the following message on screen:

No matching transactions found. Do you want to re-enter transaction information?
Press Yes to re-enter transaction information.
Press No to proceed without retrieving transaction information.

7. Note the SQL error shown above in the server log file.

Cause

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