Cancelled Products Showing Up Multiple Times In Customer Center After Upgrade From 7.0 to 7.5 (Doc ID 1627582.1)

Last updated on APRIL 11, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

Cancelled products showing up multiple times in Customer Center

Steps:
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1. Upgrade system from 7.0 to 7.5
2. Log into Customer Center
3. Open account
4. Select plans / products tab and click Actions | Customize Plan Table and select Cancelled Products

Customer Center displays numerous cancelled products that don't match to the Database. 
There is a difference between 7.0 and 7.5 results.

Cause

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