RunWindowsForecast(Engine) Not Completing Even After Running For 36 Hour WARNING EngineHeartBeatMonitor (Doc ID 1627795.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1.4 to 7.3.1.4 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

7.3.1.4 in Production

PROBLEM
-------------
RunWindowsForecast(Engine) not completing despite of running for 36 hour was @14 out of 259 branches
error in EngineManager.log
04:26:48:202 04:26:48:202 WARNING EngineHeartBeatMonitor detected frozen Engine process at stage: 2 for more than 10000 seconds
04:26:48:311 04:26:48:311 WARNING EngineHeartBeatMonitor terminating!!!
04:26:48:420 04:26:48:420 WARNING EngineHeartBeatMonitor terminating the engine run!!!
04:26:52:664 ERROR Engine (ID: 6) on machine LOCALHOST failed to execute Branch: 7 successfully. HRESULT=0x800706be - The remote procedure call failed.

STEPS
--------
Run Engine

Cause

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