Back-dated Disconnect Fails With "Error Getting Rps_datap: Null PRS Data" (Doc ID 1627982.1)

Last updated on MARCH 13, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

When we do a back date cancellation of the deal which is purchased backdated it failing with the below error. This issue is observed when the product customer is purchasing has the rate plan changed from 'RatePlanSelector' to 'SingleRatePlan'.

 Error in cm.pinlog :

W Sat Apr 6 10:16:54 2013 xxxxxxxxxxx cm:26690 fm_rate_cache.c:2380 1:xxxxxxxxxxx:CustomerCenter:0:AWT-EventQueue-0:926:1363562263:0
  Could not get the selector data from DB
D Sat Apr 6 10:16:54 2013 xxxxxxxxxxx cm:26690 fm_rate_cache.c:2422 1:xxxxxxxxxxx:CustomerCenter:0:AWT-EventQueue-0:926:1363562263:0
  fm_rate_cache_get_selector: Can not find selector data
E Sat Apr 6 10:16:54 2013 xxxxxxxxxxx cm:26690 fm_rate_cache.c:9837 1:xxxxxxxxxxx:CustomerCenter:0:AWT-EventQueue-0:926:1363562263:0
  Error getting rps_datap: Null RPS data

  

 Reproduction steps :

1. Created a product as rate plan selector on 18-03-2013.
2. Moved pin_virtual_time to 30-03-2013.
3. Change product configuration to single rate plan.
4. Purchased the deal backdated to 20-3-2013.
5. Cancel the deal backdated to 20-3-2013.

  
  

Cause

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