Publisher Fails With "Could Not Load Transcoding Service" Message (Doc ID 1628233.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0 and later
Information in this document applies to any platform.

Symptoms


Publisher continually fails with a message "could not load a transcoding service".

ERROR
-----------------------
02/10 14:33:05: 0x1,ctp=0x0000000100514918,"" Define Transforms
Could not load a transcoding service
02/10 14:33:05: 0x1,ctp=0x0000000100514918,"" **INFO*** [publisher-3096] for [server-01] exiting...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to start publisher service (sms_start.ces).  Note that it fails to continue running.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use web applications.

Cause

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