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Server Error Coming When Invoking Base Business Service To Send Email (Doc ID 1628829.1)

Last updated on AUGUST 12, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SMTP - Simple Mail Transfer ProtocolI personally acknowledge I have thoroughly reviewed this document and confirm it does not contain any CI or PI information

Having a requirement to send email to end user when a case will progress from one status to another status. For that one has used a base business service but what one is seeing that this base business service is not able to handle the validation properly. Like if there is any space is email id the business service is failing with server error.

for Example if we give a email id : a.b@ gmail.com or a.b@gmail.com, a.b@yahoo.com the business service is failing.

Only when one gives email id like : a.b@gmail.com or a.b@gmail.com,a.b@yahoo.com the business service is working properly.

And for this case is failing and that create problem to client also in their operation.

Name of the business service is F1-EmailService.

Is there a possible solution for this?
 

Solution

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In this Document
Goal
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