Troubleshooting Why Secured Unstructured Content is not Returned in Oracle ATG Self Service Search Results (Doc ID 1629115.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle ATG Web Knowledge Manager Self-Service - Version 10.0 to 10.1.2 [Release 10]
Information in this document applies to any platform.

Symptoms

Searching for unstructured content (e.g. PDF documents) in Oracle ATG Self Service does not work properly when the content is restricted to specific external users. Searches only appear to return structured content (solutions) and unstructured content is not searched. Agents in Oracle ATG Knowledge are able to properly search for the unstructured content without any problems.

Changes

Unstructured content was indexed into the Oracle ATG Search engine(s) servicing requests from Knowledge and Self Service. In addition, security was enabled such that only external users in a certain organization (segment) should be able to view unstructured content in Self Service.

Cause

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