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Callback Call To IVR Fails (Doc ID 1629276.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Communications Service Broker - Version 6.0.0.1.0 to 6.0.0.1.0 [Release 6.0]
Information in this document applies to any platform.

Symptoms

General
---------
Call scenario towards IVR is being disconnected in 10 seconds.
 
Environment
---------
OCSB 6.0.0.1 system uses the following call flow:
OCNCC - OCSC - MSC

Expected Behavior

---------
Call should remain active until announcement is ended or subscriber disconnect.


Business impact
---------
Announcement are being cut in the middle and calls are being disconnected in 10 seconds.

Cause

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In this Document
Symptoms
Cause
Solution
References


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