Attachment Indicator (Paperclip) in Mail Folder Message List is Not Shown For Specific Message

(Doc ID 1629339.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Oracle Communications Messaging Server - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms

In the mail tab of Convergence, inside the list  of message for the selected folder, 
there is no indicator (paperclip) while the message has an attachment.
When opening the message, the message header shows there is an attachment, which can be opened and viewed.

Expectation is that messages with an attachment should display a paperclip icon in the message list.


Due to this issue, users might interpret that the message has no attachment.

Cause

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