Error : "ClassNotFoundException com.cimmetry.jvue.JVue.class " When Trying to Open any File in AutoVue For Agile PLM Through An IIS Web Proxy Server (Doc ID 1629593.1)

Last updated on FEBRUARY 20, 2017

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

The customer is using Agile PLM 9.3.3 environment configured and running with an IIS 7.5 Web Proxy server and HTTPS protocol (i.e. SSL).  Connecting to Agile works with the Weblogic IIS Plugin and retrieving and saving file attachments works with the Jakarta Plugin, however, he is unable to view files with the AutoVue Applet. Initially he gets the Java loading screen (so it 'appears' that it's getting through to the VueServlet at least) but then after about 5 seconds the screen turns white and it has a link 'Error. Click for details' when after clicking brings up an Application Error window that has ClassNotFoundException com.cimmetry.jvue.JVue.class with a Details button that after clicking the details brings up a Java Console window that doesn't  have any additional info in it.

Changes

 Configured Agile PLM with IIS 7.5 web proxy server.

Cause

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