Inconsistent Data Display In PS19 Customer Center on Payment Details Page

(Doc ID 1629790.1)

Last updated on MARCH 16, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.


On : version, Customer Center

Customer center is not displaying Resources, Amount, Allocated, and Unallocated for Payment Failed (soft decline) case. The issue occurs after upgrading from PS14 to PS19.


1. Create a Credit Card Customer with Plan1.
2. Stop the answer and dm-fusa services and update the v_code in as 530[Soft decline].
3. Restart the services
4. Move the pvt 1 month ahead and execute pin_bill_day which internally calls pin_deposit and pin_collect utility. Note that 2 additional /event/billing/payment/cc get generated resulting in Soft decline.
5. In customer center, select bill and check the payment details page.

It should display all details correctly.


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