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Error in Change Request Form when Setting Status To Pending Approval without a Detail Record: SYN-01843: Message Text not Found (Doc ID 1630069.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.1 and later
Information in this document applies to any platform.


When attempting to change the status of a Change Request which has no detail record to Pending Approval, the following error is displayed:

SYN-01843: Message Text not Found

The issue can be reproduced at will with the following steps:

1. Create a Change Request for Record Type Catalog
2. Add an Approval Route and set the record to Pending Approval
3. Error is displayed


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