"FRM 40508- ORACLE Error: Unable to INSERT Record" Occurs When Attempting to Add New DIFF_ID (Doc ID 1630146.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Retail Merchandising System - Version 12.0.12 and later
Information in this document applies to any platform.
This issue applies to RMS 12.

Symptoms

In Oracle Retail Merchandising System (RMS) 12.x, the error below occurs when attempting to add a new DIFF_ID.  Even though the error appears, the record is added to database table DIFF_IDS after the 'OK' button is clicked on the [diffid] form.


Steps to Reproduce:

1. Select DIFF_ID.  Click Edit.
2. Click Add.
3. Add new DIFF_ID and click Apply.
4. Note the error: 'Not able to insert record'; click OK.  Record is inserted despite the error message indicating the opposite.

Cause

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