Orders Are Going Inprogress And The State Shown as Recieved."com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: No failover destination" Error in Logs (Doc ID 1631649.1)

Last updated on APRIL 08, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

In the customer environment many orders are getting stuck in the ProvisionOrderSITask task while  in the Received state.
 
 
IVR-0000000020872693
PNT-0000000020873246
WCP-0000000020872721
IVR-0000000020873203
 
The follolwing error message is observed in the OSM logs :

<ExecuteThread: '6' for queue: 'oms.automation'>

<ExecuteThread: '6' for queue: 'oms.automation'>
com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: No failover destination.
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.a(Unknown Source)
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(Unknown Source)
  at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
  at oracle.communications.ordermanagement.cluster.message.e.a(Unknown Source)
  at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
  at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
  at oracle.communications.ordermanagement.cluster.impl.a.a(Unknown Source)
  at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
  at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:466)
  at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:371)
  at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:327)
  at weblogic

Cause

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