Error While Processing Order "Cannot create automator javax.naming.NameNotFoundException"
Last updated on OCTOBER 13, 2017
Applies to:Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.
**** Currency checked on 05-Jan-2016********
**** Currency checked on 13-Oct-2017********
Observing these errors in the OSM logs :
javax.naming.NameNotFoundException: While trying to lookup 'automation.plugin/internal/task/Siebel_Postpaid/18.104.22.168.0/T251_Check_Post_S2K_Num_Avai/do' didn't find subcontext 'automation'. Resolved ''; remaining name 'automation/plugin/internal/task/Siebel_Postpaid/1/0/0/0/0/T251_Check_Post_S2K_Num_Avai/do'
Occurrence of this error is nondeterministic but always occurs after restarting OSM. A redeployment of the cartridges will usually help.
1. Deploy Siebel_Postpaid cartridge.
2. Restart OSM application ( undeploy /deploy oms.ear through WebLogic Console)
3. Proceed file 'CreateNewOrder3.xml' (this new one) to create order. After this step you should see new order in the worklist.
4. Proceed file 'CompleteOrder.xml' - After doing this you should have requested error 'cannot lookup automator' logged in osm.stdout log. The order on the worklist should be in tast T202_Valid_Transf_BSS as in attached screen 'order_management.png'
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms