Error: "The ViewFieldCodes command is not available because this command is not available for reading" When Viewing OIGA Letters using Office 2013 (Doc ID 1631792.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.

Symptoms

When clicking on the 'view' button in an activity to view a letter which has already been sent, an error displays when MS Word is invoked:  "Template not printed [FORMAL-I]; Params [AIMS.......]; Output [Word document "C:\Users.....\AIMS.;"] Date/Time:[1/10/2014] 9:12:41 AM]; Reason: {The ViewFieldCodes command is not available because this command is not available for reading}No connection string for additional info was provided."
This happens on machines running Office 2013.


The issue can be reproduced at will with the following steps:
1. On a system running Office 13, open GA to Activity Log and select an existing activity that you know has a letter attached.
2. On the letters screen of the activity, select 'View'
3.The error message will be displayed.

This issue does not impact the flow of business, but creates difficulty for case managers who need to view the contents of letters which have been sent.

Cause

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