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To Dos Assigned Base On ACCESS GROUP Or DIV (Doc ID 1632797.1)

Last updated on JUNE 20, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


Some TO DO type(such as billing) detailed description said:"To Do's of this type may have their role assigned based on the account's account management group or division." However,the after several testing,to dos created by billing didn't assigned to different TO DO roles according there access group.All the roles received all the to Do's.

What are the instructions for setting up access group correctly so that the to dos can be assigned to different roles?


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