Convergence 'Reply'/'Reply All' Opens A Blank Tab, With No Contents of Original Mail

(Doc ID 1632898.1)

Last updated on DECEMBER 09, 2015

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Goal

Convergence 3 is being used, where only the Mail component is deployed - ie. no Calendar or IM for our users.

When users try to reply to a message in Convergence, a new message tab is opened, but, it is opened without the contents/headers of the message being replied to.

What is causing this behavior to occur?

Solution

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