Unable To Release Lock And Project Shows "Opened Exclusively By Null"

(Doc ID 1635067.1)

Last updated on MAY 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.1.1.0 and later
Information in this document applies to any platform.

Symptoms

Project is showing the lock icon but is "Opened exclusively by null".

Changes

 

Cause

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