Cancelled Bill Payment Transaction not Getting Stored in the Journal Table (Doc ID 1635193.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , Cancel Bill Payment transaction not getting stored in the Journal Table.

Steps to reproduce:

  1. In 'POS' menu select 'Transaction'
  2. Select 'Bill pay'
  3. Enter a valid Account No:
  4. Select 'Next'
  5. Enter valid amount select 'Next'
  6.  Select 'Cancel'
  7. Will ask for cancel select 'Yes'  
  8. Issue: Entry for cancel transaction is not getting registered in E-Journal.

Cause

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