When Resolving A Qty Debit, Receive The Error "Your Lock Has Expired. Please Retry Your Operation."
(Doc ID 1637025.1)
Last updated on JANUARY 31, 2017
Applies to:Oracle Retail Invoice Matching - Version 126.96.36.199 and later
Information in this document applies to any platform.
Checked for relevance on 31-Jan-2017
On : 188.8.131.52 version, Match Documents
When attempting to complete the resolution from "Quantity Variance Resolution" screen from Detail Matching, you are kicked back to the main screen and the following error occurs:
The issue can be reproduced at will with the following steps:
1. Create an order with 4 items. (Each item has QTY = 10 and Unit Cost = 10).
2. Receive only 2 of these items. (Each item has QTY = 10 and Unit Cost = 10).
3. Create an invoice with all the 4 items. (Each item has QTY = 10 and Unit Cost = 10)
4. Run the automatch batch.
5. The 2 items that are both in the invoice and in the receipt are now matched.
We now have just 2 items with discrepancies.
6. Navigate to summary match screen to try to resolve the discrepancies.
7. Create a manual group with the invoice alone.
8. Click then on Details.
9. Select one item, click then the down arrow.
10. Click 'Qty resolution'.
11. Enter a reason code (for example to create a credit note request).
12. Click on Apply button.
· Expected: The resolution should be applied and user should be able to press OK to complete the resolution for that item.
· Actual: On click of Apply button, the screen goes back to ReIM main menu screen with an error message “Your lock has expired. Please retry your operation.”
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