When Resolving A Qty Debit, Receive The Error "Your Lock Has Expired. Please Retry Your Operation." (Doc ID 1637025.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Retail Invoice Matching - Version 13.1.5.3 and later
Information in this document applies to any platform.
Checked for relevance on 31-Jan-2017

Symptoms

On : 13.1.5.3 version, Match Documents

When attempting to complete the resolution from "Quantity Variance Resolution" screen from Detail Matching, you are kicked back to the main screen and the following error occurs:


The issue can be reproduced at will with the following steps:

1. Create an order with 4 items. (Each item has QTY = 10 and Unit Cost = 10).    
2.  Receive only 2 of these items.  (Each item has QTY = 10 and Unit Cost = 10).    
3.  Create an invoice with all the 4 items. (Each item has QTY = 10 and Unit Cost = 10)    
4.  Run the automatch batch.    
5.  The 2 items that are both in the invoice and in the receipt are now matched.    
        We now have just 2 items with discrepancies.    
6.  Navigate to summary match screen to try to resolve the discrepancies.    
7.  Create a manual group with the invoice alone.    
8.  Click then on Details.    
9.  Select one item, click then the down arrow.    
10.  Click 'Qty resolution'.    
11.  Enter a reason code (for example to create a credit note request).    
12.  Click on Apply button.    
         ·    Expected: The resolution should be applied and user should be able to press OK to complete the resolution for that item.
         ·    Actual: On click of Apply button, the screen goes back to ReIM main menu screen with an error message “Your lock has expired. Please retry your operation.”






Changes

 

Cause

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