Uploading files to a new directory on the content server fails with "The physical directory ... on the content server does not exist" (Doc ID 1637902.1)

Last updated on MAY 03, 2021

Applies to:

Symptoms

On : 6.0 version, Learner Administration

When attempting to upload content files onto the content server, creating directories fails with the following error:

ERROR
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The physical directory ... on the content server does not exist.
No files were uploaded to the content server. "

When content is uploaded into an existing directory, the issue does not occur.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in into iLearning as administrator
2. Push [Admin] button and navigate to a learning object or folder
3. Push [Upload Files] and go through the wizard
Make sure you enter a Directory that does not yet exist

Changes

Cause

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