Users receive "we_openprocess - Error checking if task is complete." error accessing Work Queue Manager

(Doc ID 1638051.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution throws an "we_openprocess - Error checking if task is complete" error after opening a PSR or LSR order and immediately accessing their Work Queue via the Navbar > Home > My Work Queue.

Image of error

Error text


Business Impact

User annoyance.

Cause

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