EGRC 8.6.5: "An error occured while processing your request. Please check server logs" Error When Installing On Tomcat. (Doc ID 1639140.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Application Access Controls Governor - Version 8.6.5 to 8.6.5 [Release 8]
Information in this document applies to any platform.

Symptoms

On :  8.6.5 version, Application Access Control Governor: Install

AACG is used to report segregation of duties(SOD) in the business applications. When attempting to to Install, getting following error after opening the Application URL to fill the configuration details:

UI ERROR
-----------------------
An error occured while processing your request. Please check server logs.

Error in catalina.out:
------------------------------
Mar 21, 2014 3:40:24 AM oracle.adfinternal.view.faces.context.RichExceptionHandler _logUnhandledException
WARNING: ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase RESTORE_VIEW 1
java.lang.ClassCastException: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
at oracle.adfinternal.controller.application.model.UpdateBindingListener.beforePhase(UpdateBindingListener.java:66)

Error in localhost.2014-03-21:
-----------------------------------------
Mar 21, 2014 3:40:24 AM org.apache.catalina.core.ApplicationContext log
SEVERE: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
java.lang.ClassCastException: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
at oracle.adfinternal.controller.application.model.UpdateBindingListener.beforePhase(UpdateBindingListener.java:66)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:557)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.internalDispatchBeforeEvent(LifecycleImpl.java:100)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:191)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download Tomcat and GRC Product.
2. Install Tomcat.
3. Update catalina.properties and setenv.sh as per install guide.
4. Deploy the Application as per command in install guide.
5. Start the Tomcat, make sure tomcat is up by accessing http://:8080 URL.
6. Try access http://:8080/grc URL to fill configuration.
7. Following error shows up on screen:
An error occured while processing your request. Please check server logs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the installation.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms