Login Is Required When Attempting to Add/get Attachment File From Web Client When Connected via Application Server URL on Clustered Environment (Doc ID 1639338.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Clustered environment with multipe managed servers with loadbalancer is setup.
On the clustered environment where multiple managed servers exists (for example AP01, AP02), if user access to Web Client via one of the managed server AP02(http://ap02.domain.com:7001/Agile/PLMServlet), and attempt to add/get the file, user gets login screen and unable to add file unless logging in. Also there is a time after the file is reviewed the session is lost after the next action and login screen appears.

EXPECTED BEHAVIOR
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User not to prompted again when attempting to add/get the file even when connected to Web Client via any managed server.
After reviewing the attachment file login screen will not occur on the next action.

WHAT IS WORKING
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User is not prompted when attempting to add/get the file even when connected to Web Client via other managed server AP01 (http://ap01.domain.com:7001/Agile/PLMServlet).

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Web Client from URL pointing to AP02 (i.e. http://ap02.domain.com:7001/Agile/PLMServlet)
2. Open any object and attempt to add a file
3. User is prompted to login

Cause

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