Refunded Amount Wrongly Calculated in Specific Scenario (Doc ID 1639592.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 5-Jul-2017.

Goal

An incorrect behaviour has been observed in the following scenario:
1. 2013/09/02 Account create    
2. 2013/10/30 Buy a product, during which proratable flag was incorrect, i.e. not set
3. 2013/11/12 Account suspended
4. 2013/12/22 Account reactivated
5. 2014/01/24 Corrected product configuration loaded (set proratable flag)
                        Fix on audit entries related to incorrect configuration was applied (AU_RATE_BAL_IMPACTS_T.flags set to 2)
                        Other configuration details:
                         -fm_bill change_start_time_on_activation flag was already set to 0.
                         -cycle_arrear_proration flag in pin.conf is not used.
                         -proratable flag in configuration of used product is set (after fix applied in January - earlier it was not set)
                         -purchase/cancel proration information in product configuration is set to 'Calculate the charge based on amount used.'
6. 2014/01/26 Account suspended (or terminated)

Amount calculated for refund after last suspension is incorrect. The amount should be calculated as some percentage of full charge period, where full charge period is 2013/12/01 - 2014/01/31; instead, the amount seems to be calculated like full charge period was 2013/12/22 - 2014/01/31, i.e. starting from last reactivation.

Could you please explain why amount was computed incorrectly?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms