New Product Family Not Showing up for Users via Case Open Screen (Doc ID 1641039.1)

Last updated on JANUARY 02, 2025

Applies to:

Symptoms

Oracle Life Sciences Argus Safety Version 7.0.3

Adding a new Product Family is not showing up in the drop down list in Case - Open Search by Product Family unless the user messagecache is cleared


NAVIGATION / REPLICATION PATH:

• Console Add a Product Family
• Save
• Add Product / Family to User Group
• Launch Argus as user with access
• Case
• Open
• Hit List for Product Family
• New Product/Family is not present

Works once user cache is cleared on webserver

 

Cause

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