Service Route Search Failed On SP Main Page (Doc ID 1641464.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, CI - Customer Information

ACTUAL BEHAVIOR
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On Service Route Search page, search using Description and Route Type is not retrieving any record.

EXPECTED BEHAVIOR
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On Service Route Search page, search using Description and Route Type, should be able to get the result.

STEPS
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The issue can be reproduced at will with the following steps:
1. Load an SP on the Service Point page. On the Service Route field, click on the search button to load the Service Route Search page.
2. On the Service Route Search page, search for existing service route(s) using Description.
3. On the Service Route Search page, search for existing service route(s) using Route Type.

Cause

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