Service Route Search Failed On SP Main Page
(Doc ID 1641464.1)
Last updated on SEPTEMBER 28, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SA - Service Agreement
SP - Service Point
On : 2.4.0.1.0 version, CI - Customer Information
ACTUAL BEHAVIOR
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On Service Route Search page, search using Description and Route Type is not retrieving any record.
EXPECTED BEHAVIOR
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On Service Route Search page, search using Description and Route Type, should be able to get the result.
STEPS
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The issue can be reproduced at will with the following steps:
1. Load an SP on the Service Point page. On the Service Route field, click on the search button to load the Service Route Search page.
2. On the Service Route Search page, search for existing service route(s) using Description.
3. On the Service Route Search page, search for existing service route(s) using Route Type.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |