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Service Route Search Failed On SP Main Page (Doc ID 1641464.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SA - Service Agreement
SP - Service Point

On : 2.4.0.1.0 version, CI - Customer Information

ACTUAL BEHAVIOR
---------------
On Service Route Search page, search using Description and Route Type is not retrieving any record.

EXPECTED BEHAVIOR
-----------------------
On Service Route Search page, search using Description and Route Type, should be able to get the result.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load an SP on the Service Point page. On the Service Route field, click on the search button to load the Service Route Search page.
2. On the Service Route Search page, search for existing service route(s) using Description.
3. On the Service Route Search page, search for existing service route(s) using Route Type.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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