Return Transaction is Being Saved Incorrectly as Sale Transaction in Database Upon Cancelling the Transaction (Doc ID 1641699.1)

Last updated on JUNE 03, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point of Service(POS), return transaction is incorrectly saved in database as a sale transaction.

Steps to reproduce:

1.Login to POS.
2.Click 'Return' on Sell Item screen.
3.Enter random 12 digit number.
4.Press 'No' on 'Transaction Not Found' dialog prompt.
5.Scan a valid Item Number and press Enter.
6.On sell Item screen click on 'Transaction', then 'Tax', then 'Overrride %'.
7.Enter % value and press next.
8.On sell Item screen again click on 'Transaction', then 'Tax'.
9.On 'Trans. Tax Options' screen click Cancel.
10.Now On sell Item screen click on 'Return' and enter a random 12 digit number.
11.Press 'Yes' on 'Transaction Not Found' dialog prompt.
12.Press 'Cancel' on 'Receipt Info' screen.The transaction type is saved in the TR_TRN table as 1 (Sale) transaction.

 

Cause

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