Event Code "UP-3421-C" Unknown Protocol (Doc ID 1642357.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.3 SP2 to 8.3 SP2 [Release 8.3]
Information in this document applies to any platform.

Symptoms

Primavera P6 Professional Project Management 8.3 SP2

When attempting to login in P6,
the following error occurs.

ERROR
-----------------------
event code = "UP-3421-C"

*************************************************
* EXCEPTION REPORT *
*************************************************
Date: 4/1/2014 2:51:00 PM

Executable: PM.exe
Application: Primavera P6 Professional R8.3.2
Event Code: UP-3421-C
Message
  Unknown Protocol

Context:
  1: Tfrmlogin.FormCreate
  2:
  3:
  4:
  5:
  6:
  7:
  8:
  9:
  10:

Detail:
  Type: Exception
  Object Type: TCUltraButton

System Info
===========
username: amcculley Hostname: 3THDCP1_A
OS Version: Windows NT ver 6.1, build 7601, Service Pack 1 (intel Pentium)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. open P6
2. try to login entering username and password
3. Event code error message appear.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use P6.

Cause

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