'[11201] Failed modifying User' Error When Updating Password in User Maintenance Screen (Doc ID 1642737.1)

Last updated on APRIL 25, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3, when the "sysadmn" user attempts to change the password of an existing user in Security Management > User Maintenance, the following message appears:

[11201] Failed modifying User

The following error appears in the SMSService.log in $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Apr 1,14 14:14:59 : [SMSUSERHANDLER]user select f_authorize_stat from cssms_usr_profile_unauth where  v_usr_id = ?
[UMMLOG] Apr 1,14 14:14:59 : [DACDATABASEGATEWAY][BIND VARIABLES DDL Query for debug] : [select f_authorize_stat from cssms_usr_profile_unauth where v_usr_id = 'USER1'] On URL: jdbc:oracle:thin:@<server>:<port>:<database> Driver: oracle.jdbc.driver.OracleDriver Metadata Required : false
[UMMLOG] Apr 1,14 14:14:59 : [SMSUSERHANDLER]Exception
java.lang.NullPointerException
    at com.iflex.fic.ficserver.services.sms.cssms.service.handlers.SMSUserHandler.modifyUser(SMSUserHandler.java:395)
    at com.iflex.fic.ficserver.services.sms.CSSMSServices.modifyUser(CSSMSServices.java:2070)
    at com.iflex.fic.ficserver.services.sms.SMSServiceProvider.handleRequest(SMSServiceProvider.java:1145)
    at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
    at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java:211)
    at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:297)
    at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
    at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:202)

As a result of the error, you cannot update the user's password from User Maintenance.

Cause

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