'[11201] Failed modifying User' Error When Updating Password in User Maintenance Screen (Doc ID 1642737.1)

Last updated on APRIL 27, 2021

Applies to:

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3, when the "sysadmn" user attempts to change the password of an existing user in Security Management > User Maintenance, the following message appears:

[11201] Failed modifying User

The following error appears in the SMSService.log in $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Apr 1,14 14:14:59 : [SMSUSERHANDLER]user select f_authorize_stat from cssms_usr_profile_unauth where  v_usr_id = ?
[UMMLOG] Apr 1,14 14:14:59 : [DACDATABASEGATEWAY][BIND VARIABLES DDL Query for debug] : [select f_authorize_stat from cssms_usr_profile_unauth where v_usr_id = 'USER1'] On URL: jdbc:oracle:thin:@<server>:<port>:<database> Driver: oracle.jdbc.driver.OracleDriver Metadata Required : false
[UMMLOG] Apr 1,14 14:14:59 : [SMSUSERHANDLER]Exception
java.lang.NullPointerException
    at com.iflex.fic.ficserver.services.sms.cssms.service.handlers.SMSUserHandler.modifyUser(SMSUserHandler.java:395)
    at com.iflex.fic.ficserver.services.sms.CSSMSServices.modifyUser(CSSMSServices.java:2070)
    at com.iflex.fic.ficserver.services.sms.SMSServiceProvider.handleRequest(SMSServiceProvider.java:1145)
    at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
    at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java:211)
    at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:297)
    at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
    at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:202)

As a result of the error, you cannot update the user's password from User Maintenance.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.