"ORA-00600: internal error code, arguments: [4193]" Shown In Alert Log And Cannot Connect To Database (Doc ID 1643195.1)

Last updated on JUNE 27, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.1.1.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.1.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.x version, P6 PPM or EPPM with Oracle database

When attempting to connect through the Database Configuration, the following error occurs.

ERROR
-----------------------

Bad public user name or password. Database Server Error: ORA-01034: Oracle not available ORA-27101: shared memory realm does not exist.

The alert log (alert_xe.log) shows:

ORA-00600: internal error code, arguments: [4193], [334], [337], [], [], [], [], []

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user cannot connect to P6.

Cause

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