Pipeline Reports Error in Process Log : ERR_ACCOUNT_DB_UPDATE_FAILED (Doc ID 1643383.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.4.0.0.0 version, Pipeline Manager

Receiving an ERR_ACCOUNT_DB_UPDATE_FAILED when trying to process or recycle CDRs.

Scenario:

After restart of the pipeline,  it can get a single CDR through but at some point it seems to lose its memory on the account information and receives ERR_ACCOUNT_DB_UPDATE_FAILED error.
The account poids look fine after taking a single account dump after the initial pipeline startup.  But, later, it returns a different result with the same the same semaphore.

From process log:

  

 

Changes

 

Cause

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