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Immediate Submission of Revision Order Fails to Create Order due to Duplicate Order Key (Doc ID 1644578.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.2.2 [Release 7.0.0 to 7.2]
Information in this document applies to any platform.

Symptoms

On : OSM 7.x , Order Request Processor

ACTUAL BEHAVIOR
---------------
Immediate submit of revision fails to create order due to duplicate order key.

Problem noticed using OSM PIP cartridges. Submit order 'SalesOrder10000DeliverEBM.xml', and without any delay submit order 'SalesOrder10000CancelEBM.xml

EXPECTED BEHAVIOR
-----------------------
OSM should accept revision order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a order using 'SalesOrder10000DeliverEBM.xml'
2. Place a revision order


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not able to place a revision order

Cause

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In this Document
Symptoms
Cause
Solution
References


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