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Error 'Unexpected login error. Please contact your administrator' When Attempting to Login to P6 Web (Doc ID 1645714.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 6.0 and later
Information in this document applies to any platform.

Symptoms

When trying to login to P6 Web the following error occurs:

Unexpected login error. Please contact your administrator

The following error can be found in the <P6 EPPM home>\p6\WebAccessLogs\P6WebAccess.html log file:

org.springframework.jdbc.UncategorizedSQLException: CallableStatementCallback; uncategorized SQLException for SQL [{call get_safety_date(?, ?, ?)}]; SQL state [72000]; error code [1000]; ORA-01000: maximum open cursors exceeded; nested exception is java.sql.SQLException: ORA-01000: maximum open cursors exceeded
...
Caused by: java.sql.SQLException: ORA-01000: maximum open cursors exceeded

Changes

 

Cause

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