My Oracle Support Banner

'Out Of Sequence' Events And Orders Outside Dispatch Horizon Removed From A Crew Shift By The System (Doc ID 1663217.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

Dispatchers are having problems manually assigning orders to technicians. Manually allocated orders are being removed from crew shifts by the system prior to them getting dispatched by ORS.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.