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File Up/Download in RMW result in Error: An application error has occurred. Contact system administrator to check the error logs for more details (401)Unauthorized. (Doc ID 1663647.1)

Last updated on JUNE 21, 2018

Applies to:

Agile Recipe Management for Pharmaceuticals - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

User are not able upload / download files in the Agile RMW instance.

The error "An application error has occurred. Contact system administrator to check the error logs for more details (401)Unauthorized." is shown in the UI
and in weblogic Agile Pharma log we see below exception stack trace.

ERROR
04/16/2014 11:52:10 AM | 428013977391999411 | Development | pcm.persistence | ERROR | An application error has occurred. Contact system administrator to check the error logs for more details (401)Unauthorized.
An application error has occurred. Contact system administrator to check the error logs for more details (401)Unauthorized.
at com.cfm.agile.agilepharma.attachments.CFMAgileAddAttachmentClient.addFile(CFMAgileAddAttachmentClient.java:74)
at com.cfm.pcm.persistence.session.CFMEditServiceSessionBean.createAgileFileFF(CFMEditServiceSessionBean.java:747)
at com.cfm.pcm.persistence.session.CFMEditServiceSessionBean.attachDocument(CFMEditServiceSessionBean.java:293)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182).

The issue can be reproduced at will with the following steps:
1. Login to Agile
2. Navigate to RMW
3. Add a new attachment to an RMW object e.g. Material

Cause

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In this Document
Symptoms
Cause
Solution


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