Demantra Production System Is Down After Applying Some Patches (Doc ID 1665131.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.1.4 version, Install

When attempting to log into Collaborator Workbench after applying patches,
the following error occurs.

ERROR
-----------------------
java.lang.ExceptionInInitializerError
at com.demantra.applicationServer.metaDataObjects.user.UserList.loadUserData(UserList.java:1307)
at com.demantra.applicationServer.metaDataObjects.user.UserList.(UserList.java:318)
at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.loadAsServer(ComponentsList.java:413)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. apply some patches, including CPU patch
2. start application server
3. try to log into CWB


Cause

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