GA Error when User Logs in Error: login failed for user 'username'. Reason: The password of the account must be changed (Doc ID 1665408.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.
*** Checked for relevance on 7-March-2015***

Symptoms

On : 8.2.0 version, Core System

When attempting to log into OIGA for the very first time the following error occurs:

GA: login failed for user 'gmartinez'. Reason: The password of the account must be changed

Due to this issue, the user cannot use their own machine to run OIGA.

Cause

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