If SMTP Timeout reaches 60 seconds, Outlook crashes (Doc ID 1666108.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0.0 and later
Microsoft Windows (32-bit) - OS Version: 7

Symptoms

In Outlook, when sending an email via Outlook Connector and the SMTP session takes longer than the default of 60 seconds as configured:

  [HKEY_CURRENT_USER\Software\Sun Microsystems\Outlook Connector]
  "Connection Time Out" value (which is default set to 60 seconds) it crashes Outlook Connector.

Outlook will crash.

You can see the following error in the sjoc.log:

Normally SMTP sessions should not take that long.  But, if there is an issue with, for example, the virus scanner, which causes a delay before confirming the message is OK, the duration of the session might take longer than the "Connection Time Out" value.

Due to this issue, users cannot start Outlook.  Every time it starts, it tries to send the message and, if the issue with SMTP is still there, it crashes again.

Changes

This issue is introduced in Outlook Connector (OC) version 8.0.1.0.0.

Cause

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