My Oracle Support Banner

"Failed to Obtain Credential for LDAP User Admin from the Credential Store" Message Received When Signing on to RPM 14.0 (Doc ID 1666976.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Retail Price Management - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Price Management (RPM) 14.0, when attempting to access RPM after restarting the instance, the following error occurs:

Steps to Reproduce:

  1. Install RPM 14.0
  2. Access the instance with no issues
  3. Bounce the instance
  4. Attempt to sign on to RPM
  5. Observe the error



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.