Account page is showing different amount of current balance in CCB (Doc ID 1667537.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.3.1 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, BI - Billing

ACTUAL BEHAVIOR
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Account page is showing different amount of current balance in CCB.

EXPECTED BEHAVIOR
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Account page should showing same amount of current balance in CCB.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an adjustment for an account that has a customer class configured to reverse and
recreate adjustments upon issuing a credit note.
Customer Class – Controls Tab
Adjustment Type – Configured to Reverse Adjustment
2. Create an adjustment for the account.
Adjustment Created
3. Generate Bill and cancel through Credit Note
Bill – Cancel through Credit Note
Adjustment – automatically cancelled by reverse adjustment algorithm
Financial Transaction – FT has been flagged as not in arrears due to the cancellation
4. Navigate through the account’s adjustments and search for the recreated adjustment
Adjustment – automatically recreated for next bill
Notice that the recreated adjustment’s financial transaction is also flagged as not in arrears.
5. Financial Transaction – Recreated Adjustment’s FT is flagged as not in arrears
Navigate to the Account page and notice that the person’s current balance does not match.

Cause

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