Issue With PS19 Web Version Of Customer Center (Doc ID 1669314.1)

Last updated on MAY 19, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.4PS19, customer has implemented web version of customer center, where the CC installables are deployed to the server. For the web version with some customizations in place, to prevent unauthorised access to sensitive information.

The issue after PS19 installation is found that the web CustomerCenter is not able to display account information. Customer is able to launch the CC client, log-in and search for accounts, but are not able to open any of the accounts.

Cause

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