My Oracle Support Banner

Unable To Sort Zones On Control Central In CCB V2.4.0.1 (Doc ID 1670186.1)

Last updated on SEPTEMBER 25, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 to 2.4.0.2.0 [Release 2.4]
Oracle Utilities Framework - Version 4.1.0 to 4.2.0.2.0 [Release 4.1 to 4.2]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing

On : 2.4.0.1.0 version, CNT - Control Central

When attempting to sort on Control Central's zone column headings,
the following error occurs.

ERROR
-----------------------
Message: Object required
Line: 621
Char: 5
Code: 0
URI: http://<SERVER NAME>:<PORT>/ouaf/code/xslInclude.js


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Control Central.
2. Open one account - Go to Account Information page
3. Go to Account Financial History sub-zone, click any column, such as Arrears Date, Financial Transaction Type, Current Amount

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sort on Control Central's zone column headings.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.