Unable To Sort Zones On Control Central In CCB V2.4.0.1 (Doc ID 1670186.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 to 2.4.0.2.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, CNT - Control Central

When attempting to sort on Control Central's zone column headings,
the following error occurs.

ERROR
-----------------------
Message: Object required
Line: 621
Char: 5
Code: 0
URI: http://celovmtub007.us.oracle.com:17200/ouaf/code/xslInclude.js


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Control Central.
2. Open one account - Go to Account Information page
3. Go to Account Financial History sub-zone, click any column, such as Arrears Date, Financial Transaction Type, Current Amount

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sort on Control Central's zone column headings.

Cause

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