CCB 2.3.1 [SP8] In Sync Request Query, Total Number Of Records For The Criteria No Longer Shown (Doc ID 1670591.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, CI - Customer Information

ACTUAL BEHAVIOR
---------------
1. Go to Main Menu - Sync Request Query
2. Filtered by Maintenance Object, showing "n rows displayed" instead of "n of n rows displayed“.


EXPECTED BEHAVIOR
-----------------------
Pre-SP8 environment showing n of n rows displayed, i.e. showing the total number as well.
e.g. 54 of 54 rows displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Main Menu - Sync Request Query
2. Filtered by Maintenance Object, showing "n rows displayed" instead of "n of n rows displayed“.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see total number of records for the criteria.

Cause

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