CCB 2.3.1 [SP8] In Sync Request Query, Total Number Of Records For The Criteria No Longer Shown
(Doc ID 1670591.1)
Last updated on AUGUST 24, 2020
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 and laterInformation in this document applies to any platform.
Symptoms
On : 2.3.1 version, CI - Customer Information
ACTUAL BEHAVIOR
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1. Go to Main Menu - Sync Request Query
2. Filtered by Maintenance Object, showing "n rows displayed" instead of "n of n rows displayed“.
EXPECTED BEHAVIOR
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Pre - Service Pack 8 environment showing n of n rows displayed, i.e. showing the total number as well.
e.g. 54 of 54 rows displayed
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Main Menu - Sync Request Query
2. Filtered by Maintenance Object, showing "n rows displayed" instead of "n of n rows displayed“.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see total number of records for the criteria.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |