Unable to Release Change as Incorrect User Gets Added As Approver and Unable To Remove Approver From Approver List (Doc ID 1671059.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

Incorrect approver (the approver who is not set to workflow) gets added as approver when status is promoted to review status.
Unable to release the change as the status change fails because approval is 'Awaiting Approval'.
User is trying to Approve at the Approve status, but is unable to do so. (User has Approve/Reject Privileges configured). History tab shows 'Approved' but Workflow tab still says 'Awaiting Approval'.
User and Administrator tried to remove the user from the Reviewers list, History Tab says- 'Removed' but Workflow Tab still has the user on the Reviewer List.



Cause

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