ASAP Orders Are Getting Stuck Frequently With RPC Failure errcode[3113] in NEP (Doc ID 1672875.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Communications ASAP - Version 5.0.0 and later
Information in this document applies to any platform.
***Check on Currency on Mar 9 2017***

Symptoms

ASAP orders are getting stuck. This requires the user to stop and then start ASAP to process the order. asap_utils -d 7 is showing "Connecting not available". After restart of ASAP, it is showing "Available".

NEP diagnostic file shows the following error:


This only happened after more than an hour of connection inactivity for the SARM connection pool. So it looks like there is a timeout  somewhere between the SARM database and the ASAP.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms