GRC 8.6.5 Install : Errored with "An Error Occurred During Database" - Version GRC-all-8.6.5.1645 can not be installed. (Doc ID 1673992.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Application Access Controls Governor - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On : AACG 8.6.5.1645 version, Install, Migration, Upgrade

AACG is used to report segregation of duties(SOD) in the business applications.  
When attempted to login to the application it errors as an error during database upgrade verification.
Expected to login to the application using application url and logins.



Error in grc.log :
****************

2014-05-16 23:38:16,348 INFO  [el.Default (self-tuning)'] GrcInitializationService:778 Grc connection information is not configured properly. Initializer will not start.
2014-05-16 23:38:26,541 ERROR [el.Default (self-tuning)'] RepositoryListener:156 Error occurred while loading modules from classpath
java.lang.NullPointerException
at org.apache.axis2.deployment.RepositoryListener.loadClassPathModules(RepositoryListener.java:138)
at org.apache.axis2.deployment.RepositoryListener.init2(RepositoryListener.java:71)
at org.apache.axis2.deployment.RepositoryListener.<init>(RepositoryListener.java:64)
at org.apache.axis2.deployment.DeploymentEngine.loadRepository(DeploymentEngine.java:158)
at org.apache.axis2.deployment.WarBasedAxisConfigurator.getAxisConfiguration(WarBasedAxisConfigurator.java:228)
at org.apache.axis2.context.ConfigurationContextFactory.createConfigurationContext(ConfigurationContextFactory.java:64)
at org.apache.axis2.transport.http.AxisServlet.initConfigContext(AxisServlet.java:584)
at org.apache.axis2.transport.http.AxisServlet.init(AxisServlet.java:454)
at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:337)
at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:288)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.StubSecurityHelper.initServletInstance(StubSecurityHelper.java:98)
at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:86)
at weblogic.servlet.internal.StubLifecycleHelper.createOneInstance(StubLifecycleHelper.java:74)
at weblogic.servlet.internal.StubLifecycleHelper.<init>(StubLifecycleHelper.java:60)
at weblogic.servlet.internal.StubLifecycleHelper.<init>(StubLifecycleHelper.java:34)
at weblogic.servlet.internal.ServletStubImpl.initStubLifecycleHelper(ServletStubImpl.java:652)
at weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.java:593)
at weblogic.servlet.internal.WebAppServletContext.preloadServlet(WebAppServletContext.java:1924)
at weblogic.servlet.internal.WebAppServletContext.loadServletsOnStartup(WebAppServletContext.java:1901)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1791)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:2807)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1661)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:822)

.....

...

2014-05-16 24:38:16,348 ERROR [Thread-38] DBConfigManager:285 *********************************************************
2014-05-16 24:38:16,348 ERROR [Thread-38] DBConfigManager:286 Version GRC-all-8.6.5.1645 can not be installed.
2014-05-16 24:38:16,348 ERROR [Thread-38] DBConfigManager:288 ******************************************************


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

(1)  Try logging to the grc url http://hostname:port/grc using grc application username and password
(2)  Error message prompts :  "An error occurred during database upgrade verification"

BUSINESS IMPACT
-----------------

The issue has the following business impact:
Due to this issue, Users were unable to loging to the application and to perform day today business tasks.
New Install .

Changes

Fresh Installation was performed.

Cause

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